Carrier” means Inland Logistics Ltd, which unless the context requires otherwise, includes any sub-contractor appointed by the Carrier.

“Customer” means the person or company who contracts for the services of the Carrier, including any other carrier who gives a Consignment to the Carrier for carriage.

“Contract” means the contract of carriage between the Customer and the Carrier, which shall be made subject to these Terms and Conditions.

“Consignee” means the person, company, or representative of the company to whom the Carrier contracts to deliver the Consignment.

“Consignment” means any item or items the Carrier carries for the Customer at one time in one load or from one address to another in bulk or contained in one parcel, package, container, or envelope, as the case may be, or any separate number of parcels, packages, containers, or envelopes sent at one time in one load by or for the Customer from one address to one address. For the avoidance of doubt, the expression “goods” shall include papers and documents other than those expressly excluded in these Terms and Conditions.

“Dangerous Goods” means dangerous substances as defined in the Road Traffic (Carriage of Dangerous Substances in Packages etc.) Regulations 1992 (and any amendment or replacement thereof), explosives, radioactive substances, and any other substance presenting a similar hazard or anything the Customer asks the Carrier to deliver that could put the health and safety of other people at risk.

General

These Terms and Conditions cannot be changed or varied unless a director of the Carrier agrees in writing. The Carrier is not a common carrier and accepts at its sole discretion Consignments for carriage under these Terms and Conditions.

Authority and Sub-Contracting

The Customer warrants that they are either the owner of the goods in any Consignment or are authorised by the owner to accept these Terms and Conditions on the owner’s behalf. The Carrier and any other carrier employed by the Carrier may employ the services of any other carrier for the purposes of fulfilling the contract in whole or in part, and the name of every such other carrier shall be provided to the Customer upon request. The Carrier contracts for itself and (subject to paragraph 3.4) as agent of and trustee for its servants and agents and all other carriers referred to in paragraph 3.2 above and such other carriers’ servants and agents. Notwithstanding paragraph 3.3, the carriage of goods in any Consignment by rail, sea, inland waterway, or air is arranged by the Carrier as agent of the Customer and shall be subject to the terms and conditions of the rail, shipping, inland waterway, or air carrier contracted to carry the Consignment.

Dangerous Goods

Dangerous Goods must be disclosed by the Customer in advance, and if the Carrier agrees to accept them for Carriage, they must be classified, packed, and labelled in accordance with the statutory regulations for the carriage by road of the substance(s) declared. Transport Emergency Cards (“Tremcards”) or information in writing in the manner required by the relevant statutory provisions or by the relevant body authorised by statute to make regulations must be provided by the Customer in respect of each substance and must accompany the Consignment.

Delivery

Unless the Carrier has agreed in writing to the contrary with the Customer: The Carrier shall not be under any obligation to provide any plant, power, or labour required for loading or unloading the Consignment, other than that carried by the vehicle used by the Carrier. The Customer warrants that any special equipment required for loading or unloading the Consignment that is not carried by the Carrier’s vehicle will be provided or procured by the Customer. The Carrier shall be under no liability whatsoever to the Customer, and the Customer shall indemnify and hold harmless the Carrier for any damage, however caused, if the Carrier is instructed to load or unload any goods requiring special equipment if such equipment has not been provided or procured by the Customer. The time specified in the Contract for delivery of the Consignment is not of the essence. Delivery times are estimated and not guaranteed. The Carrier will use all reasonable endeavours to ensure that the consignment is delivered by the estimated time but shall not be liable to the Customer for any delay in delivery howsoever caused.

Consignment Notes

The Carrier shall, if so required, sign a document prepared by the Customer acknowledging receipt of the Consignment, but no such document shall be evidence of the condition or of the correctness of the declared nature, quantity, or weight of the Consignment at the time it is received by the Carrier.

Transit

Transit shall commence when the Carrier takes possession of the Consignment, whether at the point of collection or at the Carrier’s premises. Where the Carrier at the request of the Customer loads a Consignment on one day for delivery on the next working day, so that the Consignment is stored in a vehicle, transit shall commence and storage shall be deemed to end when the vehicle begins delivery. Transit shall end when the Consignment is tendered at the usual place of delivery at the Consignee’s address, provided that: If no safe and adequate access exists, transit shall be deemed to end one hour after notice of arrival has been given to the Customer. If for any reason a Consignment cannot be delivered, it will be held for a reasonable time before being deemed undeliverable.

Undelivered or Unclaimed Goods

Where the Carrier is unable to deliver a Consignment, it may be sold to recover costs. The Carrier shall use reasonable endeavours to notify the Customer before taking such action.

Cancellation

Customers who are consumers have a right to cancel within seven working days unless performance has already commenced. Cancellation must be notified in writing, and any refunds will be processed within 30 days.

Carrier’s Charges

Charges are in accordance with the Carrier’s current tariff and are payable upon invoicing. Additional charges may apply for failed collections, waiting time, redelivery, and other unforeseen costs.

Liability for Loss and Damage

Except under special arrangements agreed in writing, the Carrier is not liable for loss or damage to valuables, perishables, electronics, or other high-risk items. The Carrier shall not be liable for loss or damage arising from acts of God, war, riots, insufficient packaging, or mislabeling.

Time Limits for Claims

All claims must be notified within 7 days after delivery.

Website

The Carrier’s website is www.inlandlogistics.co.uk

Indemnity to the Carrier

The Customer shall indemnify the Carrier against losses caused by errors, omissions, misstatements, or negligence on the Customer’s part.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the Laws of England, with disputes subject to the exclusive jurisdiction of English courts.

Waiting Time & Cancellation Charges

Minimum cancellation charge: £25 Cancellation after arrival at collection: 50% of invoice or £25 (whichever is greater) First 15 minutes free for loading, then: £25 per hour for small vans £35 per hour for larger vans Heavy goods vehicle waiting time to be determined by the Carrier.